Privacy Policy

as of May 11, 2020

Privacy and security are of utmost importance to Arnica and we strive to ensure that our technical and organisational measures in place respect your data protection rights.

This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity.

Consent

In subscribing to our services or filling in a contact form on our website (joonbot.com) or other sites owned by Arnica, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.

By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten and/or to be erased.

Personal data collected

1. Identity and contact details of the data processor

Personal data is collected on our website by Arnica SAS, a company registered under the laws of France under number 839 514 080 with the Paris Trade & Companies Register, and having its registered office at 53 bis boulevard Arago, 75013 Paris, France.

2. Data collected on the site

When you subscribe to our services, the following data is collected and managed: company name, email, first name and last name. By using our services, the following data is collected and managed: log-on data and browsing data where you authorize it, order history, complaints, incidents, information on subscriptions and messages on our site. Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below).

The data submitted should not include any sensitive personal data, such as Government identifiers (i.e. social security, driving licence, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.

3. Purposes of processing and legal basis

The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree and accept that we may use your personal data to:

  • provide our services and facilitate performance, including verifications relating to you;
  • resolve any problems so as to improve the use of our site and services;
  • personalise, assess, and improve our services, content and materials;
  • analyse the volume and history of your use of our services;
  • inform you about our services;
  • prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;
  • comply with legal and regulatory obligations.

We use the personal data submitted to us only in accordance with the applicable data protection legislation.

For our clients who have signed up on our website, we process your personal data for the performance of the contract between us to provide our services.

For our newsletter, use case studies and marketing material sign ups, we process your personal data based on the express consent you provide for this specific purpose.

4. Testimonials

Arnica publishes a list of Customers & Testimonials on its site with information on our customers’ names and job titles. Arnica undertakes to obtain the authorisation of every customer before publishing any testimonial on its website. If you wish to be removed from this list, you can send us an email to camille@joonbot.com and we will delete your information promptly.

5. Third party disclosures

Personal data relating to you collected on our website are destined for Arnica's own use and may be forwarded to Arnica's partner companies so that we may obtain assistance and support in the context of carrying out our services. Arnica ensures that it has in place clear data protection requirements for all of its third party providers.

Arnica does not sell or rent your personal data to third parties for marketing purposes whatsoever.

In addition, Arnica does not disclose your personal data to third parties, except if:

  1. you (or your account administrator acting on your behalf) requests or authorises disclosure thereof
  2. the disclosure is required to process transactions or supply services which you have requested
  3. Arnica is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application
  4. or the third party is a subcontractor or sub-processor of Arnica in the carrying out of services (for example: Arnica uses the services of an Internet provider).

6. Your data protection rights

In accordance with the French Data Protection Laws and the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may exercise by sending us an email at camille@joonbot.com. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

7. Cookies/Tracking

As a general rule, Arnica uses cookies and tracking to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by Arnica on your subsequent visits and searches on the site.

You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Arnica are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognize users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.

Arnica also uses analytics and tracking tools to measure website and digital data to gain customer insights, to carry out analyses on browsing experience so as to improve content, and to send targeted advertisements.

By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Arnica's services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Arnica will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Arnica cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of Arnica's services (partners or other third parties supplying content or services available on the Arnica site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Arnica assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.

Third party data

In the context of using our services, namely creating conversational interfaces to collect and push data, Arnica has access to the information contained in the answers given by the user.

This data is stored on secure servers and only a limited number of people are authorised to access your contact lists, in particular for the purpose of providing support services.

In no case does Arnica sell, share or rent out any data to third parties, nor does it use them for any purposes other than those set forth in this policy. We will use the information from the applications you receive only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services.

As creator of the identified users, you are considered the data controller within the meaning of the GDPR, and Arnica is acting only as a data processor. In this capacity, you are responsible in particular for:

  • making all the declarations necessary to the relative data protection authority,
  • complying with all current regulations in force, including the data protection laws,
  • obtaining the explicit consent of the persons concerned when collecting their personal data,
  • ensuring your authority to use the personal data collected in accordance with the defined end purposes and refraining from any unauthorised use.

Data retention periods

Arnica collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services.

Arnica only stores your data for the time needed to provide to you our services, and in no event no longer than 3 months after closing your account (unless otherwise required by law). You are able to access your personal data for as long as you hold an active account with us and for a period that varies depending on the type of data concerned. Your event data (statistics, for example), will be deleted every 13 months during active use of your account. Other data may be deleted at any time during active use of your account in accordance with the provisions set forth above.

Location of data storage and transfers

The host servers on which Arnica processes and stores its databases are located exclusively within the European Union.

Arnica will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.

Security

Within the framework of its services, Arnica attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus and in accordance with the GDPR, Arnica undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.

To this end, Arnica implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Arnica takes the measures necessary to protect information connected with payments and credit cards.

Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Arnica has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

Nothwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Arnica undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Arnica undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Arnica, you will be able to seek compensation within the limit of liability referred to in our General terms & conditions of use.

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Arnica will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

8. Requested account permissions

Some permissions to your account are required for the product to operate. The Service will ask for permissions to access your account to see basic pieces of information, your spreadsheets, and to access the spreadsheets. The permissions granted are used exclusively for the operation of the product limited to the services offered. Below are the specific permission to data access requirements, why they are necessary and how they are used:

Google account - Google Sheets

This permission allows Joonbot to create, view and modify existing spreadsheets. The Service uses it exclusively to: Assist the user into creating new spreadsheets while creating a new connection; Write data in connected spreadsheets.

Privacy policy changes

Arnica reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

Contact us

If you have questions, you can email us at Data Protection Officer directly at: camille@joonbot.com or by mail to: Arnica SAS, Attn: Data Protection Officer, 53B boulevard Arago, 75013 Paris, France.